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Frequently Asked Questions

How long does it take to get my Fotopatch(es)?

Your personalized Fotopatch(es) may take up to 7 to 10 business days to deliver from date order is placed.
Additional time may be required if a preview is required (See Preview Info Below).
See our shipping policy here for more shipping details.

How do I know my photo is good?

Better photo = better Fotopatch(es)! Here are some tips :)

  • Get the entire face of the pet/person/object (including the ears!) in the picture
  • Good consistent lighting (outside shots with natural light are ideal, especially for darker tones!)
  • Nothing obstructing the view (ex: pillow, tree branch, grass, etc)
  • Good resolution (standard digital camera/smartphone – doesn’t have to be taken by a professional photographer)
  • Try to avoid using a photo that has an intense yellow/orange tint shining from lamps/bulbs
  • Straight on shots of the pet/person/object tend to look best on the Fotopatch(es)
  • Avoid taking a photo of a physical photo

Image samples can be found below.

What is your return policy?

We strive to deliver personalized Fotopatches that you will absolutely love! If for some reason you receive a defective/damaged patch, feel confident we will replace the damaged/defective patch for free.
Please inform us within 3 business days of receipt of the defective/damage patch by using our online contact form or by simply giving us a call.
We will email you instructions on how to return the defective/damaged patch in order for us to send out an identical replacement.
All returned Fotopatches must be in new condition without any attempt to be installed on any garment.

Can I see a preview of my design before production?

To provide the quickest production and delivery time, we do not offer a preview unless it is requested at the time the order is placed.

Please note, by requesting a preview, the production of the patch will be extended.
By requesting a preview, production will only begin after we receive written approval.
You can expect to receive a preview within 3 business days after submitting your order.

A valid email address and contact number must be provided at checkout in order to request a preview.

Do I have to crop my own image?

Nope! Just upload a picture with good consistent lighting, and our designers will handle the rest!

Here are some examples of things to look out for!